Give each Odoo provider the same sample workflow and ask for a written scope based on it. Before signing, verify who will do the work, who controls the database and other project accounts, what will be tested, and who maintains the result after launch. Compare the evidence behind each answer.
Ten questions to ask and what to request
- Have you delivered a similar workflow? Ask for a relevant example with the same kind of complexity, such as warehouse transfers or a finance integration. Request a reference if the previous client consents, or an anonymized example if client details are confidential.
- How will you understand our process? Ask who will attend discovery, which decisions your team needs to make, and what written process map or scope you will review.
- What will this quote deliver? Ask for separate lines for configuration, migration, integrations, training and launch support. Identify client tasks, assumptions, exclusions and the Odoo version, edition and hosting being quoted.
- How are changes approved and billed? Ask for an example showing how a request is described, estimated and approved, and who accepts the delivery.
- Who controls the project accounts and backups? Identify your company’s administrators for the subscription, database, hosting and any code repository. Ask how you retrieve a usable backup with attachments and how a replacement provider would get access.
- Who will do the work? Meet the proposed delivery lead and find out who will cover configuration, migration and technical work. Ask how decisions and progress will be recorded.
- Which requirements need custom work? Ask the provider to mark each item as standard configuration, Studio, third-party module, custom code or external integration. For additions, ask who maintains them, what rights you receive and how they will be tested during upgrades.
- How will you prove the migration worked? Ask which records and history will move, how many rehearsals are included, which totals will be reconciled, and who signs off on discrepancies.
- How will staff learn and test their jobs? Ask for role-based exercises and acceptance scenarios, including at least one exception per critical workflow.
- What happens after launch? Ask who receives incidents, how coverage hours and billing work, which requests go to Odoo or the host, and how future version upgrades and custom-module work are estimated.
Compare quotes against the same acceptance test
For example, ask both providers to demonstrate importing open sales orders, partially shipping an order and showing the remaining quantity to the warehouse user. Mark each requirement as demonstrated, documented for delivery, excluded or unclear. A quote that covers customer and product imports alone leaves open-order migration unresolved. Ask both providers to price that same scope before comparing totals.
Keep unresolved essentials visible in the proposal. Common gaps include a required integration without a plan or hosting decision, a generic migration line without record types, and support described without an escalation contact. Ask for a written clarification with an owner and an acceptance check before signing.
Discuss your Odoo scope
Bring a sample workflow and any open questions about migration, ownership or support to a call with Tenxora. Book a call about your scope →
FAQ
Who should control my Odoo database?
Your company should have administrative access appropriate to the hosting setup and a documented path to retrieve a usable backup. Check separately who controls the subscription, hosting account, code and connector accounts.
Should I pick the cheapest partner?
Compare bids once they cover the same data, workflows, testing, training and support. List exclusions and buyer effort alongside the price.
Can I switch providers mid-project?
A handover is easier when you can access the database and project accounts and have the documentation, code rights and deployment instructions you need. Check your agreements and the hosting transfer procedure before making the change.
Related service: Odoo consulting services
Sources: Odoo pricing and plans, Odoo hosting transfer guide, Odoo upgrade guide, Odoo Enterprise support terms
